go123bet Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

1. Who We Are and What This Policy Covers

go123bet is an online entertainment platform operating in the Philippines, offering sports betting, bingo, and casino-style games to registered players. This Privacy Policy applies to all personal data collected through the go123bet website, mobile app, and any related services you access using your account. We are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy covers what data we collect, why we collect it, how long we keep it, who we may share it with, and what choices you have. Reading this policy in full will help you understand exactly how your information is managed when you use our platform.

2. What Personal Data We Collect

When you register an account with go123bet, we collect basic identification details including your full name, date of birth, email address, and mobile number. During the identity verification process required for regulated gaming platforms in the Philippines, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-identity image. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps — though we do not store full card numbers or full e-wallet credentials on our servers. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for players across the Philippines.

3. How We Use Your Personal Data

The primary purpose for collecting your personal data is to operate your account and deliver the services you have signed up for, including processing bets, deposits, and withdrawals. We use your identity and contact information to verify your eligibility to play, comply with age verification requirements, and meet our legal obligations as a licensed gaming platform serving Filipino players. Your transaction history is used to process payments accurately, investigate disputes, and generate account statements when requested. We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our terms or this privacy policy — we do not send unsolicited promotional messages without your consent. Technical and behavioural data is used internally to monitor platform performance, prevent fraud, and improve the mobile experience that go123bet provides to players on Android and iOS devices.

4. Legal Basis for Processing

go123bet processes your personal data on several legal grounds recognised under Philippine data privacy law. The primary basis is the performance of a contract — processing your data is necessary to provide the gaming services you have agreed to when registering your account. We also process certain data to comply with legal obligations, such as identity verification requirements imposed on online gaming operators in the Philippines. Where we send you account-related communications, this is based on our legitimate interest in keeping you informed about your account status and platform security. For any processing that goes beyond these grounds — such as optional marketing communications — we will seek your explicit consent, and you may withdraw that consent at any time by contacting our support team or updating your account preferences.

5. Data Sharing and Third Parties

go123bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors (including GCash and Maya partners), identity verification services, and cloud hosting providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal data to government authorities, regulators, or law enforcement agencies in the Philippines if required by law or a valid legal order. If go123bet undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine gaming regulations, certain transaction and identity records must be kept for a minimum period even after account closure. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it. If you request account closure, we will process your request and begin the data retention review in accordance with our standard procedures. You may contact our support team through the FAQ page if you have specific questions about how long particular categories of your data are held.

7. Data Security

go123bet uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and maintain monitoring systems to detect and respond to potential threats promptly. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your login credentials confidential and not sharing your account with others. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team — the fastest way to get started is through the FAQ page.

9. Cookies and Tracking Technologies

go123bet uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for core platform functions such as keeping you logged in during a session and remembering your preferences. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is used in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use the go123bet platform after being informed of our cookie use, you consent to the use of cookies as described in this section.

10. Changes to This Privacy Policy

go123bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notice. We encourage you to review this policy periodically so that you remain informed about how we protect your data. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team at the email address listed in the footer of this page.